National Occupational Standards and Job Descriptions

Want to know more about what the many exciting opportunities in this industry really involve? Download our resources on the National Occupational Standards — in-depth descriptions of tasks linked to specific jobs.

National Occupational Standard for Commercial Vehicle Operators

This National Occupational Standard (NOS) defines the knowledge, tasks and subtasks which collectively describe the occupation of a commercial vehicle operator (truck driver). 

The occupation includes more than 300,000 Canadians – nearly 1% of the population and over 1.5% of the nation’s labour force

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New Trucking HR Canada tools help employers with driver job ads and job descriptions

 

Describe & Deliver

Secrets to the career ads and job descriptions that will attract workers you need

  1. The National Occupational Standard (NOS) can help clearly define your fleet's jobs
  2. How to build an effective job description
  3. It's all in the details: Key items to include in a job description
  4. Sample job description
  5. How to build an effective career ad
  6. Sample career ad

Free Download

Describe & Deliver

Secrets to the career ads and job descriptions that will attract workers you need

Want driving recognized as a skill? Here are some tips on how to design an efficient job ad for the commercial vehicle operator (truck driver) occupation.  

Free Download

Benchmarks for Recruiting and Career Development

National Occupational Standards are in-depth descriptions of the tasks linked to specific jobs. It is a useful tool in determining HR needs, evaluating and upgrading employee skills, assessing hiring guidelines and promoting employee retention by identifying career paths.

Each National Occupational Standard includes a thorough Task Analysis which identifies associated actions and competencies. The Chart of Competency that emerges from the analysis can be used to evaluate the latest candidates for employment, as well as existing employees.

Want to learn more about these voluntary standards and how they can help you recruit and train your employees?

Download the Fact Sheet

Commercial Vehicle Operator (Truck Driver)

This National Occupational Standard (NOS) defines the knowledge, tasks and subtasks which collectively describe the occupation of a commercial vehicle operator (truck driver).

The occupation includes more than 300,000 Canadians – nearly 1% of the population and over 1.5% of the nation’s labour force.

Download National Occupational Standard

Professional Driver Trainer

Professional driver trainers promote safety and facilitate in-class and/or in-vehicle learning. Some professional driver trainers are also involved in training administration and program development. Some will also do in-vehicle training with drivers and can also work as professional drivers themselves.

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Download Task Analysis

Dispatcher

Dispatchers manage the resources for companies that transport commercial goods. They work very closely with the drivers coordinating the routes, and play a key role in retaining drivers. Dispatchers typically assign and monitor shipments.

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Download Task Analysis

Coach / Mentor / Assessor

A coach is a company driver who is assigned to work with a newly trained driver over a short period of time (several weeks), providing them with additional in-cab training on skills development and on application of company policies and procedures, and provides hands-on instruction and guidance. A mentor is a company driver assigned to work with a newly hired experienced driver over a longer period of time (several months), sharing their knowledge and experience. An assessor is an individual who is responsible for assessing the skills of newly trained and newly hired drivers, and making recommendations on hiring new drivers and providing feedback on the skills that require additional training.

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Download Task Analysis

Professional Mover / Van Foreman Driver Specialty

Professional mover/van foreman drivers are engaged in managing the hands-on end of household and corporate moves. The mover/van foreman drivers have a number of other responsibilities: customer relations, inventory and condition appraisal of furniture and effects, hiring, supervision and training of pack and load crews. Movers/van foremen include company drivers and owner-operators, and also include individuals involved in local, long-distance and international moves.

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Professional Bulk Liquid Driver Specialty

Professional bulk liquid drivers are engaged in hauling liquid cargo. The variety of liquids hauled is vast and can include: potable water, industrial chemicals, petroleum products and gasses that are transported under pressure in a liquid state, or in heated vessels. Many of the tasks performed by bulk liquid drivers are very similar if not identical to the tasks performed in other segments of the industry. The different working conditions, operating environment, are among the factors that distinguish this specialty.

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Professional Over-dimensional/Supersize Driver Specialty

Professional over-dimensional/supersize drivers are engaged in hauling items that are beyond the height, width and/or length that are normally legally allowed on the road. This can range from relatively simple equipment hauls where the item may be wider than the standard width of the trailer, to international moves of items so large that utility company crews must accompany the truck to lift wires out of the way so the truck may pass. The over-dimensional/supersize drivers may have a number of other responsibilities: route planning, obtaining appropriate permits, and coordinating with external agencies while en route (police, utility companies, specialty load/unload crews, etc). Over-dimensional translates to higher than 4.15 m (13’6”) or wider than 2.6 m (8’6”), and longer than a standard single or double tractor trailer combination. “Supersize” is greater than 4.25 m (14’) wide, 4.9 m (16’) tall, 25 m (82’) long or weighing more than 59,000 kg (130,000 lbs).

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Dock Worker

Dock Workers are responsible for loading and unloading freight onto trucks and trailers using various types of equipment, such as forklifts, dollies and carts, or manual handling (with or without assistance). Dock Workers must sort, handle and load freight as safely and efficiently as possible to ensure that the proper freight is placed on the proper truck or trailer and is not damaged during transit. They are employed by transportation companies, manufacturing and distribution companies and moving companies.

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Licensed Shunt Driver

Licensed Shunt Drivers are responsible for moving, or ‘shunting,’ empty and loaded trailers from the loading docks to and from the yard. Depending upon the employer, Licensed Shunt Drivers are required to obtain an applicable license to operate the equipment required to move trailers, which may include: a license to drive straight trucks (i.e., Class D; Class 3); a license to drive articulated trucks (i.e., Class A; Class 1); and an endorsement to drive vehicles equipped with air brakes (i.e., Z or A). They are employed by transportation companies, manufacturing and distribution companies and moving companies.

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Freight Claims Specialist

Freight Claims Specialists are responsible for investing and resolving customers’ freight issues, which may include claims for damaged or lost freight. They must use effective communication and conflict resolution skills, while adhering to company policies for handling freight claims, to ensure that issues are resolved in a way that is fair for the customer and for their own companies. They are employed by transportation companies, manufacturing and distribution companies and moving companies.

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Supervisor/Manager/Foreman

Supervisors/managers/foremen supervise, direct and support the activities of truck drivers, operators and/or other occupational groups within their applicable departments and divisions. They play a critical role in ensuring that work processes and procedures are completed in an efficient and safe manner. They are employed by transportation companies, manufacturing and distribution companies and moving companies. While some occupational skills may vary depending on the division or department for which the supervisor/manager/foreman is employed (e.g., logistics, inventory, etc.), the foundational skills required for the job remain the same.

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Safety and Loss Prevention Specialist

Safety and Loss Prevention Specialists play a key role in the development, delivery and management of their organizations’ safety and compliance programs and training. They monitor, audit and confirm compliance related to programs linked to safety, loss prevention and control, HR and inspection. When incidents/accidents that impact the safety of the driver or equipment occur, they may be involved in the investigation process. They are employed by transportation companies, manufacturing and distribution companies and moving companies.

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